Course Description

80% of this course is practical sessions where participants will be engaged in a series of interactive small groups, class workshops and role-plays. This course is designed to enhance participants? know-how, practice and application of a key and subtle manifestation of human interaction which affects and governs to a large degree their competence in interpersonal relationships in areas such as personality, behaviour, conduct and attitude. The course will address the techniques and tools of building and demonstrating confidence in the work context, whilst touching on the core factors which enhance or hinder the building of confidence over age, experience and the social environment. Course participants will familiarize themselves with the knowledge, principles and techniques of juxtaposing confidence and assertiveness, and highlighting the effect and counter effect of their absence or presence in descriptive situations. Further, participants will additionally come to grips with themes that have a strong bearing on establishing their level of confidence and assertiveness such as communication, persuasion, personality analysis, team formation, behaviour analysis, the mindset syndrome, creative thinking, knowledge management and conflict containment.The course participants will learn the application of emotional intelligence tools in order to set a balanced dose of self-control and self-image in the hope of seeing eye- to- eye with people?s views and perceptions. The course will conclude by establishing the value of confidence and assertiveness in the work and social contexts, whilst establishing the inevitable link between them, and highlights the role and influence of related issues such as business ethics, feedback and culture on the overall outcome in terms of productivity and valueadding in areas such as strategy, performance, conflict containment, employee morale, motivation, commitment, growth, and sustainability.

TRAINING METHODOLOGY

This interactive training course includes the following training methodologies:

30 % Lectures
20 % Workshops & Work Presentations
20 % Case Studies & Practical Exercises
30 % Videos, Software & Simulators

In an unlikely event, the course instructor may modify the above training methodology for technical reasons.

VIRTUAL TRAINING (IF APPLICABLE)

If this course is delivered online as a Virtual Training, the following limitations will be applicable:

Certificates	:	Only soft copy certificates will be issued
Training Materials	:	Only soft copy materials will be issued
Training Methodology	:	80% theory, 20% practical
Training Program	:	4 hours per day, from 09:30 to 13:30