SS1366-3D : Negotiation and Persuasion Skills

This practical and highly-interactive course includes various practical sessions and exercises. Theory learnt will be applied using our software tools.
This course is designed to provide participants with a detailed and up-to-date overview of Negotiation and Persuasion Skills. It covers the importance and principles of effective negotiation, types of negotiation and key characteristics and competencies of successful negotiators; the negotiation styles and strategies and effective communication skills in negotiation; the fundamentals of persuasion and influence and emotional intelligence in negotiation; and preparing for successful negotiations and strategic negotiation planning and positioning.
Further, the course will also discuss the advanced persuasion techniques, influencing strategies, effective bargaining and negotiation tactics; handling objections, resistance and difficult negotiators; the conflict resolution and managing challenging negotiations; building persuasive presentations and influential messages; the advanced negotiation strategies and decision-making; negotiating across cultures and diverse stakeholders; and the persuasion and influence in professional relationships.
During this interactive course, participants will learn the effective closing techniques, managing final concessions and confirming agreement terms, responsibilities, deliverables and commitments; evaluating negotiation results against objectives, performance criteria and managing post-negotiation communication and agreement implementation; maintaining trust, professional relationships and stakeholder satisfaction; and identifying lessons learned and opportunities for continuous improvement.