SS1367 : Successful Negotiator

This practical and highly-interactive course includes various practical sessions and exercises. Theory learnt will be applied using our software tools.
This course is designed to provide participants with a detailed and up-to-date overview of Successful Negotiator. It covers the principles and importance of effective negotiation; the negotiation styles and approaches, psychology and behavioral dynamics of negotiation and strategic negotiation planning and preparation; the interests, positions and negotiation priorities and building negotiation confidence and professional presence; the communication skills for successful negotiators; and the active listening techniques and using open-ended, probing and clarifying questions effectively.
Further, the course will also discuss the persuasion and influencing techniques and building trust, rapport and negotiation relationships; the body language and nonverbal negotiation skills, managing communication challenges and difficult conversations and developing effective negotiation strategies; the BATNA, WATNA and negotiation alternatives, bargaining techniques and concession management; creating value through collaborative negotiation and managing negotiation power and leverage; and handling negotiation tactics and strategic challenges as well as managing emotions and pressure during negotiations.
During this interactive course, participants will learn the conflict resolution, dispute management, negotiating with difficult and demanding counterparts; the cross-cultural negotiation and cultural intelligence, multi-party and team-based negotiations, advanced problem-solving and negotiation decision-making; the effective negotiation closing techniques and managing agreements and negotiation commitments; the negotiation ethics, integrity and professional standards; the negotiation applications in business and workplace situations; and the negotiation performance evaluation and continuous improvement.