LS0107 : Leadership & Management Skills for the New Manager & Supervisor

70% of this course is practical sessions where participants will be engaged in a series of interactive small groups, class workshops, role-plays and/or gamification.
This course is designed to provide participants with a detailed and up-to-date overview of Leadership and Management Skills for New Manager and Supervisor. It covers the role of the new manager and supervisor and develop managerial mindset; the leadership and management fundamentals and leadership styles and their application; setting goals, priorities and expectations, managing time, priorities and workload and developing effective managerial communication skills; and the active listening, effective questioning, assertiveness and professional confidence.
Further, the course will also discuss the positive working relationships, effective teams and managing diversity and different personality styles; the tasks and responsibilities effectively and motivating and engaging employees; the employee performance, constructive feedback and employees for improved performance; and the team members and structured problem-solving techniques and root cause analysis for workplace problems.
During this interactive course, participants will learn the effective managerial decisions, encouraging creativity and team-based problem solving and managing workplace conflict effectively; the difficult employees and challenging situations, leading teams through change and building accountability and ownership; managing upward and across the organization and developing emotional intelligence for managers; and managing stress and maintaining personal effectiveness and developing a personal leadership action plan.