TM0161 : Introduction to Business Analysis

 This practical and highly-interactive course includes real-life case studies and exercises where participants will be engaged in a series of interactive small groups and class workshops. 

 

Business analysis is a crucial component of business process improvement (BPI) efforts. It is also a critical but often overlooked activity in new IT system development. Transitioning to e-Business mandates rigorous business process modeling. 

 

This course will introduce you to key techniques in documenting, process modelling tools, techniques, how to practically apply them, how to select and evaluate methods and tools that are right for your project and fit your organization's culture, key techniques in documenting and analyzing current or future business processes and identifying long and short term business process improvements. 

 

The course is also designed to give participants a clear understanding of business process mapping and modelling and the different techniques that can be used for IT purposes. 

 

In this course, participants will learn to model business processes as they are currently enacted, assess the quality of those business processes, and collaborate with the stakeholders in the process to identify the business model required for the development of IT solution. 

 We start by teaching you the role and responsibilities of the business analyst in successful projects and the process for analyzing business systems. We investigate the quality attributes of business processes and learn to determine a business system's health. Understand how to identify business processes that could become more streamlined. Participants learn to define, model, and document business processes as they are today and analyze what should change. Problems will be evaluated and root cause analysis will be conducted so the problem is clearly understood and the solutions can be identified. Master the process of communicating with stakeholders to understand their process needs as well as their perceptions of the problems with the process. Learn about the methodologies used to gather stakeholder requirements. Participants use seven different modeling techniques to understand different facets of the business process, identify the most effective solution to the process, and clearly define the future process state. Once a new process is defined, learn how to convey those process changes to others, gain organizational support for making the changes, and plan for a successful change project.