AI0185 : AI for Administrators

This practical and highly-interactive course
includes various practical sessions and
exercises. Theory learnt will be applied using our
software tools.
This course is designed to provide participants with a
detailed and up-to-date overview of AI for
Administrators. It covers the artificial intelligence, key
AI concepts administrators should know and AI in
modern administration; the generative AI tools,
benefits and risks of AI for administrators and the
administrator’s role in an AI-enabled workplace; the AI
for communication and correspondence, scheduling
and time management and document management;
the AI for data handling and reporting, customer and
stakeholder support and AI for workflow automation;
and the AI for resource and asset management, AIassisted
decision support, AI for performance
monitoring and AI in financial and budget
administration.
During this interactive course, participants will learn
the collaboration between humans and AI, ethical use
of AI in administration, data privacy and
confidentiality; the legal and regulatory considerations,
AI risk management, governance structures for AI use
and responsible AI in public and private
administration; the AI adoption in administrative units,
step-by-step AI tools and AI skills for future
administrators; and the AI vendors, tools and future of
administrative work.