COURSE OVERVIEW

 This practical and highly-interactive course includes various practical sessions and exercises. Theory learnt will be applied using our state-ofthe-art simulators.
This course is designed to provide participants with an advanced overview of root cause analysis (RCA) methods and leadership. It covers the successful and unsuccessful results, human behavior, accountability, investigator attitude (mindset), investigation steps, job task analysis and the seven-step methodology; the investigation of the factors in evidence preservation, preserve and control evidence collect physical evidence, documentary evidence and human evidence and witness recollection statement; the lines of inquiry, individual mindset, personal and organizational accountability, management control elements and pareto analysis; and establishing contributing factors and validating underlying factors. 

During this interactive course, participants will learn to plan corrective actions; carryout report writing by preparing report template, sample incident analysis report template, grade cards/scoresheets and root cause analysis; apply the principles and techniques of effective team management and leadership and investigation of organization and management team; implement action plan follow up; and employ other methodologies on root cause analysis.