COURSE OVERVIEW

This practical and highly-interactive course includes real-life case studies and exercises where participants will be engaged in a series of interactive small groups and class workshops. 

This course is designed to provide participants with a detailed and up-to-date overview of Process Approach and Key Performance Indicators. It covers the process approach, process identification and mapping and the key concepts of KPIs; linking process approach with KPIs and reviewing ISO standards; the process design and ownership, process documentation techniques and selecting KPIs for processes; setting KPI targets and thresholds and the tools for process monitoring including KPI data collection and analysis; the process effectiveness and efficiency; and the root cause analysis of poor performance and communication of process performance.

 

During this interactive course, participants will learn the different audiences, simplifying KPI reports for clarity and using KPIs in management reviews; the cross-functional processes, assign shared accountability, KPIs for collaboration and managing conflicts in process KPIs; the risk-based process management, benchmarking process KPIs, digital transformation of process KPIs and integrating KPIs with strategy and business plans; the KPI maturity model, assessing current KPI practices, gaps and weaknesses and steps to advance KPI maturity; auditing process KPIs and the culture and human factors in KPI success; and developing action plan for process KPI implementation.