COURSE OVERVIEW
TM1126 : Process Approach and Key Performance Indicators

OVERVIEW
COURSE TITLE | : | TM1126 : Process Approach and Key Performance Indicators |
COURSE DATE | : | Jan 12 - Jan 16 2026 |
DURATION | : | 5 Days |
INSTRUCTOR | : | Mr. John Kruger |
VENUE | : | London, United Kingdom |
COURSE FEE | : | $ 8800 |
Register For Course Outline |
Course Description
This practical and highly-interactive course includes real-life case studies and exercises where participants will be engaged in a series of interactive small groups and class workshops.
This course is designed to provide participants with a detailed and up-to-date overview of Process Approach and Key Performance Indicators. It covers the process approach, process identification and mapping and the key concepts of KPIs; linking process approach with KPIs and reviewing ISO standards; the process design and ownership, process documentation techniques and selecting KPIs for processes; setting KPI targets and thresholds and the tools for process monitoring including KPI data collection and analysis; the process effectiveness and efficiency; and the root cause analysis of poor performance and communication of process performance.
During this interactive course, participants will learn the different audiences, simplifying KPI reports for clarity and using KPIs in management reviews; the cross-functional processes, assign shared accountability, KPIs for collaboration and managing conflicts in process KPIs; the risk-based process management, benchmarking process KPIs, digital transformation of process KPIs and integrating KPIs with strategy and business plans; the KPI maturity model, assessing current KPI practices, gaps and weaknesses and steps to advance KPI maturity; auditing process KPIs and the culture and human factors in KPI success; and developing action plan for process KPI implementation.
link to course overview PDF
TRAINING METHODOLOGY
This interactive training course includes the following training methodologies:
LecturesPractical Workshops & Work Presentations
Hands-on Practical Exercises & Case Studies
Simulators (Hardware & Software) & Videos
In an unlikely event, the course instructor may modify the above training methodology for technical reasons.
VIRTUAL TRAINING (IF APPLICABLE)
If this course is delivered online as a Virtual Training, the following limitations will be applicable:
Certificates | : | Only soft copy certificates will be issued |
Training Materials | : | Only soft copy materials will be issued |
Training Methodology | : | 80% theory, 20% practical |
Training Program | : | 4 hours per day, from 09:30 to 13:30 |
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