HTME

COURSE OVERVIEW

TM1126 : Process Approach and Key Performance Indicators
Process Approach and Key Performance Indicators
OVERVIEW
COURSE TITLE : TM1126 : Process Approach and Key Performance Indicators
COURSE DATE : Jan 12 - Jan 16 2026
DURATION : 5 Days
INSTRUCTOR : Mr. John Kruger
VENUE : London, United Kingdom
COURSE FEE : $ 8800
Register For Course Outline

Course Description

This practical and highly-interactive course includes real-life case studies and exercises where participants will be engaged in a series of interactive small groups and class workshops. 
 
This course is designed to provide participants with a detailed and up-to-date overview of Process Approach and Key Performance Indicators. It covers the process approach, process identification and mapping and the key concepts of KPIs; linking process approach with KPIs and reviewing ISO standards; the process design and ownership, process documentation techniques and selecting KPIs for processes; setting KPI targets and thresholds and the tools for process monitoring including KPI data collection and analysis; the process effectiveness and efficiency; and the root cause analysis of poor performance and communication of process performance.
 
During this interactive course, participants will learn the different audiences, simplifying KPI reports for clarity and using KPIs in management reviews; the cross-functional processes, assign shared accountability, KPIs for collaboration and managing conflicts in process KPIs; the risk-based process management, benchmarking process KPIs, digital transformation of process KPIs and integrating KPIs with strategy and business plans; the KPI maturity model, assessing current KPI practices, gaps and weaknesses and steps to advance KPI maturity; auditing process KPIs and the culture and human factors in KPI success; and developing action plan for process KPI implementation. 

link to course overview PDF

TRAINING METHODOLOGY

This interactive training course includes the following training methodologies:

Lectures
Practical Workshops & Work Presentations
Hands-on Practical Exercises & Case Studies
Simulators (Hardware & Software) & Videos

In an unlikely event, the course instructor may modify the above training methodology for technical reasons.

VIRTUAL TRAINING (IF APPLICABLE)

If this course is delivered online as a Virtual Training, the following limitations will be applicable:

Certificates : Only soft copy certificates will be issued
Training Materials : Only soft copy materials will be issued
Training Methodology : 80% theory, 20% practical
Training Program : 4 hours per day, from 09:30 to 13:30

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