COURSE OVERVIEW

80% of this course is practical sessions where participants will be engaged in a series of interactive small groups, class workshops and role-plays.

This course is designed to provide participants with a detailed and up-to-date knowledge on Communication as a Leader. It covers the importance of effective communication in leadership and the differences between regular communication and leadership communication; the four primary communication styles and the difference between hearing and listening; the body language and tone of voice and the components of emotional intelligence; the constructive versus destructive feedback; and the different communication channels including its advantages and disadvantages.

During this interactive course, participants will learn the proper etiquette and best practices in emails, messaging apps and video calls; using visual aids in communication and handling difficult conversations and conflicts; the conflict resolution techniques and responding with empathy and understanding; mentoring and coaching and techniques for self-assessment in communication; communicating change and leading teams effectively; staying updated with latest communication tools and techniques; and recognizing and communicating achievements and using failures as learning opportunities.