COURSE OVERVIEW

This practical and highly-interactive course includes various practical sessions and exercises. Theory learnt will be applied using our state-of-the-art simulators. 

 

This course is designed to provide participants with a detailed and up-to-date knowledge of RCA Facilitators. It covers the root cause analysis (RCA) covering its significance in operations, benefits, types of problems suited for RCA and relationship with incident investigation and reliability; the role of an RCA facilitator, determine when RCA is required and the use of risk matrices and incident escalation criteria; the RCA frameworks and methodologies, data collection and investigation planning and problem definition and scoping; and facilitating effective RCA teams, the 5 whys technique and cause-and-effect (fishbone/ishikawa) diagram. 

During the course, participants will learn the timeline and event mapping, barrier and systems analysis and use RCA software tools; the root versus contributing causes, types of human error and human performance improvement (HPI) principles; using change analysis and comparative techniques, RCA findings verification, developing effective recommendations and presentation and reporting skills; the corrective and preventive actions (CAPA) development and RCA leadership and governance; leading investigations during high-pressure incidents, facilitating time-sensitive root cause investigations and the regulatory and compliance requirements; overcoming common pitfalls, integrating root cause program, RCA metrics and performance track; and facilitator skills development.