COURSE OVERVIEW

This practical and highly-interactive course includes real-life case studies and exercises where participants will be engaged in a series of interactive small groups and class workshops. 

This course is designed to provide participants with a detailed and up-to-date overview of Quality Assurance Implementation in Company Operations. It covers the quality assurance (QA) and quality management systems (QMS); the QA planning and strategy development, standard operating procedures (SOPs) and documentation; the roles and responsibilities in QA implementation including process mapping and quality planning tools; the quality audits, audit reporting, corrective actions and management review processes; and the and document non-conformities, root cause analysis techniques, corrective and preventive actions. 

 

During this interactive course, participants will learn the supplier selection and evaluation criteria, QA in procurement and logistics and collaborating with suppliers for quality improvement; the key QA performance indicators (KPIs) and quality dashboards and reporting tools; the data-driven decision making, benchmarking, trend analysis, employee training and competency development; the training needs in QA, quality awareness programs and the effectiveness of QA training; and the Lean and Six Sigma tools and Kaizen and PDCA (plan-do-check-act) cycle.