COURSE OVERVIEW

80% of this course is practical sessions where participants will be engaged in a series of interactive small groups, class workshops and role-plays. 

 

This course is designed to provide participants with a detailed and up-to-date overview of Business Communication Skills. It covers the importance and key principles of effective communication; the communication process model and the barriers to effective communication; the verbal communication and nonverbal communication skills; the listening and feedback techniques, communication styles and personality types and how to overcome communication barriers; the business writing essentials, email etiquette and professional correspondence; the types of business reports including format and components of memos; and writing concise executive summaries, proofreading and revision techniques. 

 

During this interactive course, participants will learn the persuasive messages, documentation and record-keeping; the digital communication platforms, team communication and participation and conflict management; the presentation skills, meetings and facilitation and negotiation and persuasion techniques; communicating during conflict or crisis, dealing with emotional responses, delivering bad news professionally and using empathy and tact; and the communication improvement plan, reflection and feedback and smart communication goals.