COURSE OVERVIEW

 

This course is designed to provide participants with a detailed and up-to-date overview of Certified Manager of Quality/Organizational Excellence (CMQ/OE): American Society for Quality (ASQ). It covers the fundamentals of quality management, quality management framework and strategic quality planning; the leadership in quality management, quality costs and quality standards and frameworks; the quality management system (QMS) and process management, quality auditing and supplier quality management; and the customer quality management, risk management in quality systems, basics statistical process control (SPC) and Six Sigma methodology. 

 

Further, the course will also discuss the sampling techniques in quality control, data collection and analysis and regression and correlation analysis; the process capability, measure process performance, process capability indices and process improvements based on capability analysis; the root cause analysis, failure mode and effects analysis (FMEA) and benchmarking in quality management; and the lean management in quality, key lean tools, lean practices in quality systems and measuring and sustaining lean improvements. 

During this interactive course, participants will learn the total quality management (TQM) principles and philosophies; the key TQM tools, TQM in organizations and measuring TQM effectiveness; the continuous improvement tools covering PDCA cycle (plan-do-check-act), control charts and process improvement; and using quality improvement teams and managing change for continuous quality improvement.