COURSE OVERVIEW

This practical and highly-interactive course includes real-life case studies and exercises where participants will be engaged in a series of interactive small groups and class workshops. 

This course is designed to prepare participants for the ASQ-CQE examination. It covers the management and leadership, quality philosophies, foundations, quality management system (QMS) and quality information system (QIS), the ASQ code of ethics for professional conduct, and leadership and facilitation principles and techniques; the communication skills, customer relations, supplier management and quality improvement; and the quality system comprising of its elements, documentation, standards and other guidelines, quality audits, cost of quality and quality training. 

 

Further, the course will also discuss the product, process and service design covering quality characteristics classification, design inputs and review, technical drawings and specifications, verification, validation, reliability and maintainability; the product and process control comprising of methods, material control, acceptance sampling, measurement and test, metrology and measurement analysis system; and the continuous improvement using quality control tools, quality management and planning tools, continuous improvement methodologies, lean tools and corrective and preventive actions. 

 

During this interactive course, participants will learn the quantitative methods and tools; collecting and summarizing date; the quantitative concepts and probability distributions; the statistical decision making and the relationship between variables; the statistical process control, process and performance capability, and design and analysis of experiments; and the risk management covering risk oversight, risk assessment and risk control.