COURSE OVERVIEW

This practical and highly-interactive course includes various practical sessions and exercises. Theory learnt will be applied using our state-of-the-art simulators. 

This course is designed to provide participants with a complete and up-to-date overview of Certified Lead Investigator. It covers the importance of incident investigation and the role of leadership and management in incident investigation; the different leadership styles and how it influence incident investigation outcomes; the management principles in incident investigation, legal and ethical considerations and incident investigation methodologies; the communication strategies in incident investigation, crisis leadership, team dynamics and collaboration; and the emotional intelligence in leadership, strategic thinking and problem-solving. 

Further, the course will also discuss the need for change in investigation processes, leading and managing change effectively and overcoming resistance to change; the key stakeholders in incident investigations and techniques for engaging and managing stakeholders; collecting data, analyzing data and ensuring data accuracy and reliability; conducting RCA in complex investigations, analyzing human error and integrating human factors analysis into investigations; the role of technology in modern incident investigations; and the risk assessment, identifying and assessing risks and developing risk mitigation strategies. 

During this interactive course, participants will learn the best practices for writing investigation reports and ensuring clarity, accuracy and completeness in reports; conducting post-incident reviews and debriefs, identifying lessons learned and best practices and implementing changes based on review findings; the crisis communication, reputation management, organizational learning and continuous improvement; addressing the psychological impact of incidents on employees and providing support and resources for affected employees; ensuring ongoing compliance with regulatory requirements, conducting internal audits and reviews and preparing for external audits and inspections; building organizational resilience to prevent future incidents and developing and implementing resilience strategies; creating a comprehensive incident investigation plan; and integrating leadership and management principles into the plan.