COURSE OVERVIEW

 

80% of this course is hands-on practical sessions where participants will be engaged in a series of interactive small groups, class workshops and role-plays 

Supervision lies at the heart of any management function, and as such the development of supervisors remains at the centre of any career development plans. 

 

Supervision is related to, and affects performance and productivity; so unless we are prepared to view it as such, we will not get the required return on our investment. Whether working in engineering, finance, production, manufacturing or management development, we need to develop supervisors who understand and practice sound supervision. 

 

The competence of supervision as a function and the competencies of a supervisor are not necessarily one and the same. The reconciliation between these two apparently identical features is what the course content attempts to address. 

 

The course participants will review the various factors that have a bearing on supervision and the development of supervisors such as communication, feedback, culture, self-command and development, stress, conflict containment, group dynamics, quality standards, crisis management, creativity and competence, and carry out a thorough analysis of the methodologies, measurement techniques and applications of each factor, and the inter-relationships that tie all these factors together. 

 

The course will likewise address various supervision concepts, methodologies and applications, such as knowledge management, personality behavior styles, morale and motivation, ethics, transparency, team work, customer satisfaction, and the coaching, counseling, monitoring and mentoring of subordinates to further their career progression through the application of management tools such as empowerment and career succession plans. 

 

The work environment, in its overall entire structure, will be tackled through topics such as time management, process mapping & simplification, work flow & work load, and prioritization. The course participants will additionally become aware of the role of emotional intelligence in presentations, negotiations and interpersonal relationships. Through the above analysis, the attendees will come to appreciate the role of policy & policy implementation and the decision-making process involved therein. The course will conclude by establishing value as a key criterion of performance management and measurement through the sustained adoption of quality at all levels.