COURSE OVERVIEW

 80% of this course is hands-on practical sessions where participants will be engaged in a series of interactive small groups, class workshops and role-plays. 

 

Work pressure is the sum of the amount of work (workload) and the time set aside to finish that work as compared with the employee’s ability to cope. That ability to cope depends on the employee’s personality and is influenced by circumstances in the home and in the workplace. Organisational factors related to the work itself and the working environment also play an important role in the overall picture. When an employee is unable to meet the demands of work (within the time available), a work pressure problem arises that can lead to work stress. Work stress can eventually cause the employee to feel excessively tired, exhausted and depressed, as well as to suffer physical ailments. 

 

Work pressure and stress can lead to a deterioration in the way employees work or even result in their becoming sick. That can have an impact on the atmosphere in the workplace, the quality of the work produced, and so on. The causes of work pressure and stress may lie in the work itself, in the employee’s private circumstances, or in a combination of both. Whatever the reason, the problem affects employee performance. In many cases, the solution lies in a package of measures targeting both the company and the individual. 

This course is designed to provide participants with an up-to-date overview of the working under pressure skills. Participants will learn how to anticipate problems related to work pressure, and, should they arise, to recognise them in good time and do something about them. In the end, everyone benefits from having a working climate that supports employees and is pleasant to work in. The course looks at a range of different factors that play a role in work pressure and stress and suggests some possible solutions. 

 

The course covers the work pressure and stress in the workplace; the different types of stress (positive vs. negative stress); the common patterns of pressure in the workplace today; scale of problem and causes; how to recognize workplace stress; thinking correctly under pressure; using the various techniques to be resilient in the workplace; the cost of stress; what effect does stress have on performance and productivity?; quantifying the stress problem; fighting excessive work pressure and stress; dealing with stressful situations involving people at work; dealing with difficult people; coping with unethical behavior in the workplace; improving communication within the work environment; managing everyday stressful events; reducing stress levels and acting quickly and decisively  when situation demands it; changing stressful situations into positive ones; and managing workload: working to live or living to work.