COURSE OVERVIEW

This practical and highly-interactive course includes
real-life case studies where participants will be
engaged in a series of interactive small groups and
class workshops.
This course is designed to provide participants with a
detailed and up-to-date overview on the Quality
Management Assurance Techniques in Operational
Technology (OT) Environments. It covers the components
of OT systems and critical importance of OT in industrial
processes; the quality management and the regulatory
standards for OT system; establishing quality objectives in
OT by aligning objectives with business and operational
strategies and incorporating stakeholder requirements; the
risk assessment techniques and mitigation strategies; and
incorporating risk management into quality plans.
Further, the course will also discuss the roles and
responsibilities of quality managers and OT engineers;
creating detailed process maps for quality assurance,
identifying critical control points and maintaining accurate
documentation; the proper testing and validation, calibration
and accuracy assurance and defect management and
resolution; conducting audits for compliance and
improvement; reporting audit findings and
recommendations; and verifying communication between
subsystems and testing interoperability with legacy
systems.
During this interactive course, participants will learn the statistical process control (SPC), Six
Sigma, lean principles and automated quality monitoring systems; the change management,
incident management, quality control and continuous improvement strategies; the
cybersecurity threats in OT environments and quality assurance in secure systems; the
resilience and recovery planning, compliance with cybersecurity standards and incident
response and quality assurance; and the emerging trends in OT quality assurance, building
a quality culture in OT and performance metrics for OT quality.