COURSE OVERVIEW

This practical and highly-interactive course includes real-life case studies and exercises where participants will be engaged in a series of interactive small groups and class workshops. 

 

The Certified Manager of Quality/ Organizational Excellence (CMQ/OE) is a professional who leads and champions process - improvement initiatives - everywhere from small businesses to multinational corporations - that can have regional or global focus in a variety of service and industrial settings. A CMQ/ OE facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement. The CMQ/OE should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges. 

 

This course is designed to provide participants with a detailed and up-to-date overview of Quality/Organizational Excellence (CMQ/OE). It covers the organizational structures and leadership challenges; the roles and responsibilities of leaders and managers; the change management, leadership techniques and empowerment; the types of team and stages of team development; and the team-building techniques, team roles and responsibilities. 

 

During this interactive course, participants will learn the ASQ code of ethics, strategic plan development, deployment and planning models; the business environment analysis and strategic plan deployment; the management elements and methods; the quality system, mission and policy, quality planning, deployment, documentation and effectiveness; the quality models and theories; the quality management and problem-solving tools; the process management, process goals and theory of constraint (TOC); the sampling, statistical analysis, measurement systems analysis and trend and pattern analysis; the process variation, process capability and reliability terminology; the customer-focused organizations, customer identification and segmentation; the customer relationship, supply chain, risk, communication and performance management; the supplier improvement, training, development, plans and training needs analysis; and the training materials, development delivery and effectiveness.