COURSE OVERVIEW

80% of this course is practical sessions where participants will be engaged in a series of interactive small groups, class workshops and role-plays.
This course is designed to provide participants with a detailed and up-to-date overview of Reduce and Manage Conflict. It covers the types and common causes of conflict and the impact of conflict on individuals and organizations; the different conflict resolution styles and assessing personal conflict resolution tendencies; the active listening and enhancing communication skills to prevent and manage conflict; managing emotions in conflict situations; and the empathy and perspective-taking to de-escalate emotionally charged situations.
Further, the course will also discuss the negotiation and problem-solving and generating mutually beneficial solutions to resolve conflicts; the roles of mediators and facilitators in conflict resolution and facilitating effective communication and collaboration; the strategies for fostering constructive conflict and healthy debate; building team cohesion and trust to prevent and manage conflict; dealing with difficult personalities and managing difficult personalities; and maintaining professionalism and objectivity when dealing with challenging individuals.
During this interactive course, participants will learn to address the conflict in the organization context and create a culture of open communication and conflict resolution; the conflict resolution policies and procedures; the ethical considerations and cultural competence in conflict resolution; the conflict prevention, early intervention, building trust, collaboration and emotional intelligence in conflict resolution; resolving deadlocks and impasses and conflict resolution in high-stress environments; and the conflict resolution self-assessment and action planning.