COURSE OVERVIEW

80% of this course is practical sessions where participants will be engaged in a series of interactive small groups, class workshops and role-plays. 

 

This course is designed to provide participants with a detailed and up-to-date overview of Assertiveness Skills. It covers the key concepts of assertiveness and the difference between assertiveness, passivity and aggression; the passive, aggressive and assertive behaviors including the rights and responsibilities in assertiveness; the communication style through self-assessment; the verbal assertiveness techniques and non-verbal assertiveness; handling confrontational or challenging conversations; and the techniques to say no without guilt or aggression. 

 

Further, the course will also discuss the strategies for confidentiality responding to constructive and negative criticism; the active listening skills and how they enhance assertive communication; overcoming barriers to assertiveness and building self-confidence for assertiveness; the role of emotional intelligence in managing emotions assertively; developing positive assertive mindset; applying assertiveness with colleagues and managers; and resolving workplace conflicts in an assertive and respectful manner. 

 

During this interactive course, participants will learn the use of assertiveness to negotiate effectively without being aggressive; how to assert yourself under pressure while managing stress; handling reluctance and resistance from others and maintaining assertiveness over time; balancing assertiveness and flexibility; and performing assertive feedback and praise and assertiveness action plan.