This course is designed to prepare participants for the ASQ-CQE examination. It covers the management and leadership, quality philosophies, foundations, quality management system (QMS) and quality information system (QIS), the ASQ code of ethics for professional conduct, and leadership and facilitation principles and techniques; the communication skills, customer relations, supplier management and quality improvement; and the quality system comprising of its elements, documentation, standards and other guidelines, quality audits, cost of quality and quality training.
Further, the course will also discuss the product, process and service design covering quality characteristics classification, design inputs and review, technical drawings and specifications, verification, validation, reliability and maintainability; the product and process control comprising of methods, material control, acceptance sampling, measurement and test, metrology and measurement analysis system; and the continuous improvement using quality control tools, quality management and planning tools, continuous improvement methodologies, lean tools and corrective and preventive actions.