This course is designed to provide participants with a detailed and up-to-date overview of improving productivity through quality enhancement and cost reduction. It covers the concept and types of productivity; the total factor of productivity; measuring productivity; the levels at which productivity is measured; the external and internal factors and techniques of productivity improvement; the pareto method, ishikawa fish-bone diagram, six sigma and lean principles; and the non-value-added analysis, the 'focus' method and improving productivity through quality.
During this interactive course, participants will learn the quality assurance, quality control, total quality management and quality responsibilities; the change management and continuous improvement; setting-up cost reduction program; the cost reduction opportunities, streamlining the organization and the ESSA method; the smart practices for increasing productivity, cost savings opportunities and barriers to a cost cutting program; and the performance management, KPI, balanced scorecards and benchmarking.