This course is designed to provide participants with a detailed and up-to-date overview on operation/technology management from technical professional to manager and leader. It covers the operations management and its role in organization; the key concepts and the importance of operations management for businesses; the production planning and control, capacity planning and management, demand forecasting and production scheduling; quality control and continuous improvement covering quality management systems, total quality management (TQM), six sigma and lean production and continuous improvement processes; and the importance of supply chain management and its role in operations management.
Further, the course will also discuss the logistics and inventory management, supplier selection, project management, project planning and scheduling, risk management and project monitoring and control; the technology strategy development, innovation, implementation, adoption, diffusion and management frameworks; and the operations strategy, aligning operations strategy with business and developing and evaluating operations strategy. During this interactive course, participants will learn the leadership styles and their impact on operations management; the leadership and management skills; the effective communication and decision-making in operations management; the organizational behavior and change management; the future trends in operations management; the role of sustainability in operations management; and the opportunities and challenges for operations management professionals in the future.