Course Description

80% of this course is practical sessions where participants will be engaged in a series of interactive small groups, class workshops and role-plays. This course is designed to provide participants with a detailed and up-to-date overview of supervisory skills in aviation fueling business. it covers the role of supervisors in aviation fueling, aviation fuels, fueling equipment and technology; the basic safety protocols in fuel handling; the environmental considerations and efficient operations management; the team leadership in high-pressure environments and conflict resolution and problem solving; the time management and prioritization and training and developing staff; and the compliance with aviation regulations. During this interactive course participants will learn the advanced safety management systems (SMS) and emergency response planning; the health and safety legislation, hazardous materials, incident reporting and investigation and the stress management for supervisors; the quality assurance in aviation fueling and customer-centric approach; the effective communication with airlines and stakeholders, audit and inspection procedures, supply chain and vendor; the innovation and continuous improvement; the strategic planning in aviation fueling, risk management and business continuity planning, budgeting and financial management; the global trends and their impact on the fueling industry; and the sustainability in aviation fueling.

TRAINING METHODOLOGY

This interactive training course includes the following training methodologies:

30 % Lectures
20 % Workshops & Work Presentations
20 % Case Studies & Practical Exercises
30 % Videos, Software & Simulators

In an unlikely event, the course instructor may modify the above training methodology for technical reasons.

VIRTUAL TRAINING (IF APPLICABLE)

If this course is delivered online as a Virtual Training, the following limitations will be applicable:

Certificates	:	Only soft copy certificates will be issued
Training Materials	:	Only soft copy materials will be issued
Training Methodology	:	80% theory, 20% practical
Training Program	:	4 hours per day, from 09:30 to 13:30