Course Description

This practical and highly-interactive course includes various practical sessions and exercises. Theory learnt will be applied using our state-of-the-art simulators. This course is designed to provide participants with a detailed and up-to-date overview of the vendor performance evaluation training for vendor relation management. It covers the vendor management fundamentals, vendor management competencies, vendor management terms and concepts, key outsourcing relationship and strategy execution?s outsourcing continuum; the VM team roles and responsibilities, expectations and rules for vendor management teams, critical success factors for PBSA teams and typical elements of a project agreement. During this interactive course, participants will learn the monitoring performance, performance-based monitoring (cultural vs. traditional), monitoring methods and the use of performance standards; managing contract changes; the team roles in modifications, the contract modification process; the performance-based service acquisition overview; the relationship management, managing new service requirements and managing new service requests; and the dispute resolution.

link to course overview PDF

TRAINING METHODOLOGY

This interactive training course includes the following training methodologies:

30 % Lectures
20 % Workshops & Work Presentations
20 % Case Studies & Practical Exercises
30 % Videos, Software & Simulators

In an unlikely event, the course instructor may modify the above training methodology for technical reasons.

VIRTUAL TRAINING (IF APPLICABLE)

If this course is delivered online as a Virtual Training, the following limitations will be applicable:

Certificates	:	Only soft copy certificates will be issued
Training Materials	:	Only soft copy materials will be issued
Training Methodology	:	80% theory, 20% practical
Training Program	:	4 hours per day, from 09:30 to 13:30