Course Description

This practical and highly-interactive course includes real-life case studies and exercises where participants will be engaged in a series of interactive small groups and class workshops. For years organizations that have had what they thought were KPIs have not had the focus, adaptability, innovation and profitability that they were seeking. KPIs themselves were mislabeled and misused. Examine a company with over 20 KPIs and you will find a lack of focus, lack of alignment and under achievement. Some organizations try to manage with over 40 KPIs, many of which are not actually KPIs. Performance measurement is failing organizations all around the world, whether they are multinationals, government departments or small local charities. The measures that have been adopted were dreamed up one day without any linkage to the critical success factors of the organizations. These measures are frequently monthly or quarterly. Management reviews them and says ?That was a good quarter? or ?That was a bad month?.Performance measures should help your organization align daily activities to strategic objectives. This course has been designed to assist you in developing, implementing and using winning KPIs those performance measures that will make a profound difference. This course is also aimed at providing the missing link between the balanced scorecard work and the reality of implementing performance measurement in an organization. The goal of this course is to help to minimize the risks that working on a KPI balanced scorecard project encompasses. It is designed for the project team, senior management, external project facilitators and team coordinators whose role is to steer such a project to success. The roles they play could leave a great legacy in the organization for years to come or could amount to nothing by joining the many performance measurement initiatives that have failed.

link to course overview PDF

TRAINING METHODOLOGY

This interactive training course includes the following training methodologies:

30 % Lectures
20 % Workshops & Work Presentations
20 % Case Studies & Practical Exercises
30 % Videos, Software & Simulators

In an unlikely event, the course instructor may modify the above training methodology for technical reasons.

VIRTUAL TRAINING (IF APPLICABLE)

If this course is delivered online as a Virtual Training, the following limitations will be applicable:

Certificates	:	Only soft copy certificates will be issued
Training Materials	:	Only soft copy materials will be issued
Training Methodology	:	80% theory, 20% practical
Training Program	:	4 hours per day, from 09:30 to 13:30