Course Description

This practical and highly-interactive course includes various practical sessions and exercises. Theory learnt will be applied using our state-of-the-art simulators. This course is designed to provide participants with a detailed and up-to-date overview on root cause analysis. It covers the operational principles and why plants get upset; finding effective solutions to event-based problems in refinery; collecting operational data like carryover, slippage, facilities, bottleneck, excess flaring, etc. and comparing with the PFDs, heart and material balance docs, data sheets and design info and PAT reports; identifying bottlenecks of facilities, instruments errors and human errors; reviewing and verifying operational reports to develop a method to solve the problems; defining the problem; and the characteristics of a troubleshooting problem and the process used to solve troubleshooting problems. During this interactive course, participants will learn the mental problem solving process; the overall summary of major skills and a worksheet; the practical example using the troubleshooter?s worksheet; selecting valid diagnostic actions; the complex operational troubleshooting; the fundamentals of root cause analysis; using root cause analysis techniques; the cause and effect principle; the framework of RCA including why-why analysis, breakthrough, DMAIC and RCA tools; and RCA candidate selection process; using the DMAIC process; effective interviewing and finding creative solutions and effective solutions; utilizing process engineering software for identifying root cause and troubleshooting; measuring equipment/facility performance and identifying deviations from the optimum design; developing solution to the issue; the lateral learning; and facilitating a workshop.

TRAINING METHODOLOGY

This interactive training course includes the following training methodologies as a percentage of the total tuition hours

30 % Lectures
20 % Workshops & Work Presentations
20 % Case Studies & Practical Exercises
30 % Videos, Software & Simulators

In an unlikely event, the course instructor may modify the above training methodology before or during the course for technical reasons.

VIRTUAL TRAINING (IF APPLICABLE)

If this course is delivered online as a Virtual Training, the following limitations will be applicable

Certificates	:	Only soft copy certificates will be issued to participants through Haward’s Portal. This includes Wallet Card Certificates if applicable
Training Materials	:	Only soft copy Training Materials (PDF format) will be issued to participant through the Virtual Training Platform
Training Methodology	:	80% of the program will be theory and 20% will be practical sessions, exercises, case studies, simulators or videos
Training Program	:	The training will be for 4 hours per day starting at 09:30 and ending at 13:30
H-STK Smart Training Kit	:	Not Applicable
Hands-on Practical Workshops	:	Not Applicable
Site Visit	:	Not Applicable
Simulators	:	Only software simulators will be used in the virtual courses. Hardware simulators are not applicable and will not be used in Virtual Training